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B2B Portal Development

The B2B system is a tool for the wholesales and the order processing automation, which helps give timely responses to customer feedback. A B2B system allows implementing a tailored customer service approach.
rus: Разработка B2B-порталов

The Implications of Not Having a B2B System

Data are stored in different services. Human-factor induced errors occure regularly. The continuous improvement of business processes is overly complicated.
Inspite of having a huge order processing department and a customer support team company has no way of measuring marketing and sales department efficiency.
Poor customer communication. Problems with providing a timely feedback.

Lack of KPI

Negative customer moods

Complicated systems

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B2B System Composition

B2B Platform Features for Business

rus: Разработка B2B-системы. Индивидуальный подход к клиенту как бизнес-процесс

Tailored customer service approach as a business process

    • Configure catalogues, price lists, and payment parameters for individual customers or customer groups.
    • Create personalized content, taking into account the target audience needs.
    • Automate the order processing based on the client's customized settings.

      Fewer customer support managers

        • Each client can manage their company's accounts independently, configure access levels for employees with certain roles and access rights while managers can work on more significant tasks.
        • Enable clients to place quick orders: enter the SKU of a necessary product, upload CSV files, create lists based on the previous orders.
          rus: Разработка B2B-системы. Меньше менеджеров для поддержки клиентов
          rus: Разработка B2B-системы. Централизация омниканальных заказов

          Centralized omnichannel order management

            • Manage orders across all sales channels in a single system from any device.
            • Provide customers with order status updates in real time.
            • Create automated business processes (rules) that will optimize order and delivery processing and execution according to the necessary algorithm.
            • Use a progressive web application (PWA) to enjoy the convenience of a native mobile or desktop application without installing the application itself.

              Unlimited sales 24/7

                • Customers are used to doing everything on the go — optimize your B2B portal for any type of device.
                • Increase the sales volume by giving your clients the opportunity to place orders at any time — regardless of their time zone or your company's office hours.
                  rus: Разработка B2B-системы. Продажи 24/7 без ограничений
                  rus: Разработка B2B-системы. Непрерывное улучшение бизнес-процессов

                  Continuous improvement of business processes

                    • Implementation of business process management via Camunda or jBPM business process management, versioning and design systems.
                    • An end-to-end interaction of CRM (customer information), PIM (products), CMS (data provision, business logic of orders, including creation, price processing, registration rules), OMS (order processing) systems.
                    • Implementation of solutions within two months following the launch date.
                    • Business processes for collecting customer feedback on your work (NPS) and products (claims management).
                      What are the benefits of B2B portals?
                      We discuss it in our article using the e-Commerce example.

                      Industry-specific solutions

                      Logistics
                      Manufacturing companies
                      Commerce
                      Finance
                      Medicine
                        • Development of a single data flow management system: integration with WMS and LMS systems (Shiptor, Russian Post, DPD/SPSR, SDEC, Pony Express, etc.).
                        • Trunk line based routing, handling of conveyor belts and sorters for major warehouses.
                        • Management of acceptance/shipment, completeness, cargo transportation (any status) and product return.
                        • Development of the Gateway API and a queue system for systems that require multiple asynchronous integrations, control of the number of transactions for each segment.
                        • Document flow automation, order status communication (collected, sent), EDI order formation, billing, machine vision for recognition and control of large quantities of source documents

                          Logistics

                            • A self-service portal for your customers, with respect to the business logic of your sales department: delivery on pallets, different types of cutting, production order, inventory accounting of your warehouse and formation/approval of a production order, loyalty points for suppliers, different types of buyers (major dealers, representatives of specific dealer points, small trading businesses).
                            • Integration with your ERP system.
                            • Claims and refund management on the portal.
                            • EDI support, the opportunity to flexibly form the necessary documents for the dealer, without overloading the ERP with the business logic of dealer's features.

                              Manufacturing companies

                                • Implementation of omnichannel solutions.
                                • Building e-Commerce platforms with different use cases (B2B, B2C, shop-in-shop, marketplaces, combined).
                                • Cluster Auto Scaling
                                • Design of conversion interfaces according to the guidelines by the Baymard Institute.
                                • Front-end modernization using the PWA technology.
                                • Forming analytics for the marketing department (OWOX BI, Microsoft Power BI, BigQuery / Google Data Studio, Adobe Analytics).
                                • PIM solutions – creating a master system for the product data storage.

                                  Commerce

                                    • Web portals in the DMZ, securely integrated with the bank's information system.
                                    • Portals for drawing up various application types.
                                    • A set of different APIs and asynchronous message queues.
                                    • Mechanisms for quick connection to various services.
                                    • Machine learning (regression, classification, rule search, generalization).
                                    • Microservice distribution according to different security zones

                                      Finance

                                        • Automation of the diagnostic and treatment process in a single information system.
                                        • Integration with Uniform State Health Information System, Federal Compulsory Medical Insurance Fund, PACS, laboratory information systems (LIS).
                                        • Simplified document management processes.
                                        • Development of a telemedicine platform and mobile app.
                                        • Working with different data contours to ensure different levels of access to personal data.
                                        • Telemedicine service design.

                                          Medicine

                                          Any business requires a customized approach. We can develop a highly customized platform for your needs and business processes.
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                                          Our B2B Portal Development Cases

                                          FM Logistic is an international logistics company that provides warehousing, cargo handling and packaging solutions, and supply chain services.
                                          Objective
                                          To develop a modern B2B portal, allowing FM Logistics to offer API integrations to its merchants instead of exchanging files in the outdated formats.
                                          Solution
                                            • Magento 2.3 as a centralized management system.
                                            • Integration with WMS.
                                            • Integration with LMS.
                                            • Development of a printing and stickering web service.
                                            • Development of the cash settlement functionality.
                                            • Software development for the warehouse conveyor.
                                            • Interface development for a mobile barcode scanner.

                                              B2B platform development for logistics management

                                              The Saint-Gobain company develops innovative solutions for the construction, renovation, production sector and transport.
                                              Objective
                                              The client wanted to develop a B2B portal with the ERP integration. It was necessary to automate the price calculation, taking into account all extra payments, discounts, penalties and pricing features for clients' orders.
                                              Solution
                                                • Creating a B2B portal on Magento 2.
                                                • Akeneo PIM implementation
                                                • Integration with SAP ERP.
                                                • Development of a mobile application for both iOS and Android platforms.
                                                • Development of an automated system for claims processing – Claims.

                                                  Development of a B2B portal for manufacturers, dealers, franchisors and wholesale companies

                                                  The Norgau Company develops, manufactures, and supplies high-quality tools and equipment.
                                                  Objective
                                                  Develop an online store for the B2B sector with more than 600,000 SKUs. Take into account the specifics of document management, individual pricing, and the development of an extensive Shopping Cart. Due to the project complexity, it was declined by many contractors.
                                                  Solution
                                                    • Creating an online store on Magento 2.
                                                    • Development of a B2B portal.
                                                    • Akeneo PIM Implementation
                                                    • Creating a uniform website design.

                                                      Development of the country's first Magento 2 + Elastic B2B website

                                                      System integrations for B2B platforms

                                                      PIM-система

                                                      PWA

                                                      ESB-система

                                                      BPM-система

                                                      PRICING
                                                      Each project is evaluated separately.
                                                      To calculate the approximate cost of your project, use our commercial offer.
                                                      We follow the
                                                      time and materials
                                                      model with a fixed cost
                                                      40 €
                                                      en: kt.team PRICING
                                                      per hour

                                                      YOUR PERSONAL MANAGER

                                                      en: Sergey Vlaznev Sales Manager | kt.team
                                                      Sergey Vlaznev
                                                      Sales Manager
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                                                      You can ask Sergey any questions related to your project and he will guide you through the work scope, terms and costs.
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