The major business trend for the next 5 years is process digitalization. Even the most traditional-minded companies have already realized that using Excel, a cell phone and fax at work is just a thing of the past. You must change in order not to lose customers to your forward-minded competitors. kt.team
has great experience in the customization of systems for the B2B sector. After analyzing and comparing the features of various CRM and BPM systems
, we decided to use the latter.
Why so? CRM only covered the relationships with customers. Such systems would be useful mainly for the sales department, but not for the entire company. ERP is not our thing as we are not a production unit. The BPM concept of business process management is most consistent with how the work at kt.team is organized. We needed a transparent system for task setting, progress tracking, time logging, and interaction between several offices in Russia. BPMS has clearly satisfied our needs.
We have integrated the management system into the work of all departments: from sales to the development. The initial results are evident and indisputable: the BPM introduction has made it easier for management, employees, and customers.
You can see the actual BPM advantages on the website of any integrator or a BPM system developer. We have identified three inevident, though important to us advantages that are not always mentioned.