Why we implemented a BPM system and recommend it to others

The main business trend for the next 5 years is process digitalization.

Even the most "traditional" companies have already realized that working with Excel, phone calls, and fax machines is a thing of the past.

You have to change so clients don't leave for more advanced competitors. kt.team does extensive work customizing systems for the B2B sector.

After analyzing and comparing the capabilities of various CRM and BPM systems, we chose the latter for our own use. Why? CRM covered only customer relationships: such a system is suitable for a sales department, but not for the whole company. ERP is not our area, because we are not a manufacturing business.

The BPM concept of managing business processes fits best with how work is organized at kt.team.

We needed a transparent system for assigning and tracking tasks, logging time and coordinating several offices across CIS. The BPMS clearly met our needs.

We integrated the management system into the work of every unit, from sales to development.

The first results are already clear: after the BPM rollout, life got easier for management, staff and clients.

The obvious benefits of BPM can be found on the website of any integrator or developer of business process management systems.

For ourselves, we identified three non-obvious but important advantages that people usually forget to mention.

Think about yourself: how much do you enjoy dealing with sales managers?

First negotiating with them by phone, then exchanging files (contracts, specifications, invoices, acceptance certificates, delivery notes, etc.).

Your client also doesn't want to spend time and energy on all of this.

There's no need to lead him by the hand through your catalog and bury him in faxes.

He has long been used to buying the goods he needs in online stores, calling a taxi and ordering food through apps.

He knows where to go and what to click.

Unnecessary interaction with a manager only annoys the client, especially when the ordering procedure repeats every month and they have to go in circles.

It's easier for him to go to your portal, order the batch of goods he needs on his own, submit his details and receive an automatically generated set of documents. A BPM system gives him this option. As a result, you get a more satisfied client and free up hundreds of person-hours per month.