Streamline property management with a digital residents portal featuring requests, bill payments, notifications, mobile app, task routing and analytics.
Our clients
The resident portal brings together residents, property managers, and service teams on a single digital platform. Through the web or mobile app, residents submit requests, track status, receive notifications, and pay for services online. One interface for requests, payments, and communication with the property management company.
Portal and mobile app setup
The portal is deployed under the management company's or developer's brand.
Residents log in using their account number, access payment receipts, service requests, notifications and payment history. Submission and processing of resident requests.
Residents can submit requests for repairs, cleaning, meter inspection, technician visits, or pass issuance.
The system automatically registers them in HelpDesk.
Automatic request routing
The algorithm assigns tasks by zone, work type, and contractor schedules.
The dispatcher sees technician workload, SLA, and the estimated completion time.
Higher resident satisfaction BI analyzes response speed and execution quality.
Using the data, the management company measures NPS and improves the work of staff and contractors.
We build a resident portal and mobile app integrated with CRM, HelpDesk, and the billing system. All inquiries, requests, and notifications go through a single digital channel, while BI helps the property management company improve service quality and resident NPS. The solution includes:
Resident portal and mobile app for residents and tenants
Submitting requests, inquiries, and meter readings
Automatic task assignment to performers. Business result:
Reduced workload for the call center and dispatchers
Greater transparency and faster request handling
Higher resident satisfaction and fewer conflicts Solutions without unnecessary complexity, from idea and analysis to result
We consult We discuss goals and tasks, define priorities, and set expected outcomes for the joint work
We analyze your processes We study current processes and approaches, identify growth points, and determine which solution will deliver tangible results
We plan the solution rollout, define scope, stages, and timelines, assign responsibilities, and agree on the criteria for success.
Launch and support We implement the solution, train your team and provide support so the solution delivers tangible value
Implementing a digital resident portal simplifies interaction between residents and the management company, speeds up request processing, and reduces operating costs. 70% of resident inquiries are now handled online 60% reduction in response time for requests 80% increase in resident satisfaction by NPS 50% lower workload for the call center and dispatchers Customer reviews
FAQ
The system is deployed under the management company's brand. Access is granted by account number or apartment number, with data synchronized from CRM and billing systems.
Requests for repairs, meter checks, cleaning, calling a technician, issuing passes, submitting readings, and contacting accounting.
HelpDesk automatically assigns requests to the right specialist based on task type, priority, and location. BI tracks workload and SLA.
The system lets users track statuses, receive notifications, and leave ratings. The management company analyzes feedback and improves service.
Yes. The solution integrates with CRM, billing, 1C, BI, and access pass systems, creating a single environment for housing complex management.