01 · AI Support Architecture
OpenClaw + AI-IDE
We build a stack where the agent has access to the product, documentation and API.
OpenClaw · Claude Code · Support · Automation
AI technical support agent
A mix of OpenClaw and an AI IDE (Claude Code) that handles basic support tasks: from answering users to automatically configuring the product.
3 modulesOnline / OfflineSupport / Tech Leads
↓ 80%of tickets closed by the agent
0doutdated documentation
24/7agent online
$0.02versus $15–25 per ticket
Tech support is drowning in routine. The OpenClaw + AI-IDE combo turns it into an AI employee that not only answers but acts.
What you get
Key Takeaways
- Deploy an AI agent on the OpenClaw + Claude Code stack
- Set up automatic knowledge-base updates
- Teach the agent to act, not just answer
- Deploy proactive monitoring
- Connect the agent to your existing stack via API
- Set up feature request detection
- Implement escalation with full context
- Learn to calculate ROI: $0.02–0.10 per ticket versus $15–25
- Build an architecture where the agent works 24/7
Program
Workshop Program
02 · First-Line Automation
We close 80% of tickets
The agent answers users, updates documentation and configures the product automatically.
03 · Proactive Support
Monitoring and escalation
Proactive monitoring, feature-request detection and escalation with full context.
Schedule
Upcoming Dates
June 12Friday, 14:00 MSKRUB 20,000 / person
June 19Friday, 14:00 MSKRUB 20,000 / person
June 26Friday, 14:00 MSKRUB 20,000 / person
More
Other Workshops
Accelerating development of large projects with AI
How to stop drowning in legacy and start delivering value faster.
Accelerating the entire development cycle (Time-To-Use) with AI
From "AI as a chatbot" to "AI as an engineering accelerator" — integrating AI into the TTU methodology.
A personal AI assistant with OpenClaw
From zero to a digital worker in 2 hours — self-hosted, multichannel, zero routine.
Contacts
Let's Discuss Your Project
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