Increase loyalty: analyze the customer journey, implement NPS, automate communications, and improve CX.
Our clients
We configure omnichannel data, CRM, and AI analytics for personalized support.
Integration with PIM and Sales provides a complete view of interactions and touchpoint effectiveness
A one-time customer contact is a missed opportunity.
We build an end-to-end customer experience system: from the first touchpoint to repeat sales and support.
A single customer view across all channels: CRM, web, messengers, phone, and offline, with every interaction consolidated in one profile.
This makes it possible to see context and contact history.
Trigger-based communication based on customer actions
User behavior (submission, login, view, pause) triggers personalized scenarios: email, notifications, tasks, offers.
Communication becomes timely and relevant.
Integration with PIM, ERP, and omnichannel
Service scenarios, orders, statuses, and requests are all available to employees in one interface.
No need to "search across systems" or explain to the customer who is responsible for what.
Satisfaction analytics and next best action AI analyzes ratings, delays, conversation sentiment, and customer behavior.
This makes it possible to predict churn and suggest the right actions in time.
From scattered communications to a unified CX cycle with analytics and actions. The solution includes:
We bring all interactions into one profile: calls, requests, emails, messengers, meetings
We configure triggers and communication scenarios based on customer actions and journey stage.
We set up communication triggers and scenarios based on customer actions and journey stage. Business results:
Support becomes personalized and proactive
Satisfaction and repeat purchases increase
Manual work and customer service errors are reduced. Solutions without unnecessary complexity, from idea and analysis to results.
We consult We discuss goals and tasks, define priorities, and set expected outcomes for the joint work
We analyze your processes We study current processes and approaches, identify growth points, and determine which solution will deliver tangible results
We plan the solution rollout We discuss goals and tasks, define priorities, and set expected outcomes for the joint work
Launch and support We implement the solution, train your team and provide support so the solution delivers tangible value
We consolidate every touchpoint into a single customer profile and configure trigger-based scenarios. We add analytics and AI to predict churn and increase loyalty. 2-3 months - launch of an omnichannel CX environment. 20+ projects delivered in e-commerce and real estate development. 15% growth in repeat sales through personalized scenarios. 100% access to customer history across all channels. Customer reviews.
