Some metrics show stable but not especially encouraging patterns for the second year in a row: no connection with job frustration levels; no connection with burnout levels; and greater AI use is linked to increased delivery instability.
These effects are tied not to AI itself, but to the system in which it operates.
Today, AI mainly helps at the keyboard, speeding up code writing, improving quality, and increasing personal productivity.
But frustration, burnout, and delivery failures depend on processes, communication, team rituals, decision-making methods, and everything beyond a developer's individual work.
These metrics are properties of the sociotechnical system
AI by itself does not change culture or processes. So despite productivity gains, frustration does not decrease, burnout does not disappear, and delivery instability increases until the system itself is adapted for working with AI.
Although it may seem that a tool that removes routine tasks would automatically reduce friction at work, the data show that friction is a far more complex phenomenon than simple automation of repetitive actions.
A number of studies indicate that a significant share of friction comes from processes that lie outside an individual developer's control.
A 2019 Microsoft study identified the main sources of friction in the workday: • unstable and slow infrastructure; • outdated documentation; • excessive administrative burden; • lack of time; • repetitive tasks.
One conclusion of the study is that leaders should first and foremost improve processes and tools.
Even if AI reduces friction at the individual level of work, for example by speeding up coding, inefficient processes can completely cancel out that effect, especially if the system is not ready for more changes and new ways of working. For example, increasing the volume of changes without updated rules, roles, and "golden paths" raises the cost of verification and coordination.
At the same time, friction does not disappear completely, it shifts.
Previously, it showed up as manual routine work; now it appears as the need to make decisions, verify results, refine prompts, and understand code that looks almost correct. As a result, overall friction may not decrease, even if
AI helps people do more meaningful work and automate some repetitive tasks. "We realized that AI works best when it amplifies the skills of strong engineers. By automating routine and repetitive tasks, AI frees developers for strategic work and real innovation."
It may seem that a tool that increases productivity should reduce burnout.
However, the results show that burnout is barely affected by technology.
It is influenced most strongly by the work culture around the person.
We see this in our own data across different years as well: burnout is closely tied to leadership quality, priority stability, and cultural maturity.
A 2017 meta-analysis identifies persistent factors that lead to burnout:
- weak support from colleagues and management
- a sense of unfairness
- low compensation
- job insecurity
Even if AI could reduce burnout, the effect can easily be absorbed by cultural pressure.
There are also additional signals from our qualitative research. They align with the literature on "work intensification".
The core point is this: the productivity gains from AI have led some companies to raise expectations of employees. In other words, AI increases individual effectiveness, but the balance between demands and available resources remains the same, so burnout does not go away. "Software development has definitely changed because of AI, and I really felt that this year. I did not feel it last year."
I think that with the arrival of MCP servers (Model Context Protocol) and the ability to write code together with a model, a lot has changed: feature release, timelines, and the amount of work that can be completed in a given period. Stakeholders now expect more to be done in the product, faster. Deadlines and projects are under tighter time pressure, and that definitely changes how I work.
And that is a little worrying: management and product management have been given a pretty tight deadline for releasing the product." Software delivery instability Over 11 years of DORA research, it has become clear that technical practices and organizational processes are directly linked to software delivery performance. If these core capabilities are missing, they completely wipe out the benefits of AI adoption.
For example, a team may use AI heavily and still face high instability if it lacks a reliable delivery pipeline and depends on other teams. Our data show that AI does not fix instability; today, adopting it is even associated with higher instability. Classic technical practices may have become even more important and may require stricter adherence. But it may also be that this is no longer enough.
Everything points to a more radical conclusion: existing technical practices and metrics must evolve, be supplemented, or be replaced to fit the AI era. One argument is that increased instability is an acceptable price for the development speed AI provides. The logic is this: if delivery speeds up so much that errors are fixed almost instantly, the negative effect of instability may be smoothed out. However, the data do not support this hypothesis.
To test it, we examined whether a high level of AI adoption reduces the harm from instability for outcomes that have historically suffered from it. We found no evidence of such an effect. On the contrary, instability continues to worsen key outcomes, such as product quality and burnout. These effects can completely cancel out any gains in delivery speed.