Some metrics show stable but not especially encouraging patterns for the second year in a row: no connection with job frustration levels; no connection with burnout levels; and greater AI use is linked to increased delivery instability.
These effects are tied not to AI itself, but to the system in which it operates.
Today, AI mainly helps at the keyboard: it speeds up coding, improves quality, and increases individual effectiveness.
But frustration, burnout, and delivery failures depend on processes, communication, team rituals, and decision-making methods, all of which go beyond a developer's individual work.
These metrics are properties of the sociotechnical system. AI by itself does not change culture and processes. So despite higher productivity, frustration does not fall, burnout does not disappear, and delivery instability increases until the system itself is adapted to work with AI.
Although a tool that removes routine tasks may seem to automatically reduce friction at work, the data show that friction is much more complex than simply automating repetitive actions.
A number of studies indicate that a significant share of friction comes from processes that lie outside an individual developer's control.
A 2019 Microsoft study identified the main sources of friction in the workday: • unstable and slow infrastructure; • outdated documentation; • excessive administrative burden; • lack of time; • repetitive tasks.
One conclusion of the study is that leaders should first and foremost improve processes and tools.
Even if AI reduces friction at the individual-work level (for example, by speeding up code writing), inefficient processes can fully cancel out that effect, especially if the system is not ready for more changes and new ways of working. For example, increasing the volume of changes without updated rules, roles, and “golden paths” raises verification and coordination costs.
At the same time, friction does not disappear entirely, it shifts.
Previously, it showed up as manual routine; now it appears as the need to make decisions, verify results, refine prompts, and work through code that looks almost right. As a result, the overall level of friction may not decrease, even if AI helps with more valuable work and automates some repetitive tasks. "We realized that AI works best when it amplifies the skills of strong engineers.
By automating routine and repetitive tasks, AI frees developers for strategic work and real innovation." Exabeam
It may seem that a tool that increases productivity should reduce burnout.
However, the results show that burnout is barely affected by technology.
It is influenced most strongly by the work culture around the person.
We see this in our own data across different years as well: burnout is closely tied to leadership quality, priority stability, and cultural maturity.
A 2017 meta-analysis identifies stable factors that lead to burnout: weak support from colleagues and managers, a sense of unfairness, low rewards, and job insecurity.
Even if AI could reduce burnout, the effect can easily be absorbed by cultural pressure.
There are also additional signals from our qualitative research.
They align with the literature on labor intensification. The idea is this: the productivity gains from AI have, in some companies, led to higher expectations for employees.
In other words, AI increases individual effectiveness, but the balance between demands and available resources stays the same, so burnout does not go away. "Software development definitely changed because of AI, and I really felt it this year. Not last year. I think that with the arrival of MCP servers (Model Context Protocol) and the ability to write code together with the model, a lot changed: feature release, deadlines, and the amount of work that can be completed in a given period.
Stakeholders now expect more to be delivered in the product, faster.
Deadlines and projects are under tighter time pressure, and that definitely changes how I work. And that is a bit worrying: leadership and product management were given a pretty hard deadline for shipping the product."
After 11 years of DORA research, one thing is clear: an organization’s technical practices and processes are directly linked to software delivery performance.
If these basic capabilities are missing, they completely erase the benefit of AI adoption. For example, a team may use AI extensively but still face high instability if it lacks a reliable delivery pipeline and depends on other teams.
Our data shows that AI does not fix instability. Today, its adoption is even associated with higher instability. Perhaps classic technical practices have become even more important and require stricter discipline.
But it may turn out that this is no longer enough.
Everything points to a more radical conclusion: existing technical practices and metrics must evolve, be supplemented, or be replaced to fit the AI era.
Some argue that increased instability is an acceptable price for the development speed AI makes possible.
The logic is that if delivery speeds up enough for mistakes to be fixed almost immediately, the negative effect of instability can be softened.
However, the data do not support this hypothesis.
To test it, we examined whether a high level of AI adoption reduces the harm caused by instability in outcomes that have historically suffered from it.
We found no evidence of such an effect. On the contrary, instability still leads to worse key outcomes, such as product quality and burnout levels.
These consequences can completely cancel out any gains in delivery speed.