Creatio under control: processes, roles, SLA, and integrations

Implement Creatio to automate processes, configure SLA, analytics, and integrations across end-to-end business scenarios.

Our clients

Clients and partners

Capital Group
FSK Group
SMLT
Tochno
Dogma
Sber City
FM Logistic
Danone
+10clients · View cases →
  1. We model, automate, and manage business processes on the Creatio platform.

  2. We immediately integrate with CRM, ERP, case management, and configure SLA and analytics.

  3. Suitable for end-to-end and cross-functional processes

  4. Accelerating operations and eliminating process chaos is the key to controlled growth. Creatio does more than automate actions - it builds a sustainable, transparent business management system. Creatio under control: processes, roles, SLAs, and integrations

End-to-end process and SLA transparency

Creatio makes it possible to visualize end-to-end processes and track SLA deviations in real time - without manual oversight or communication chaos

Flexible no-code configuration

The low-code interface lets business users configure logic, forms, and automations on their own. This reduces the load on IT, speeds up response times, and simplifies scaling.

A centralized platform for teams

CRM, BPM, documents, tasks, and notifications - all in one interface. Eliminates misalignment and single points of failure, and ensures a shared understanding of processes.

Fast launch and solution evolution

We start with an MVP and add roles and scenarios as the business grows. Companies see tangible results within the first weeks.

Efficiency and growth in one solution

  1. From "digital chaos" to controlled processes, roles, and SLAs without relying on IT. The solution includes:

  2. We audit existing processes, roles, and failure points - identify where control is lost and why SLA performance drops

  3. We configure process models in Creatio: statuses, triggers, routes, roles, notifications, access rights

  4. We integrate Creatio with CRM, email, the portal, and messengers so the entire request and task handling cycle becomes unified. Business outcome:

  5. All processes are visible and manageable - no Excel, forwarding, or verbal agreements

  6. SLA is controlled automatically, and roles perform only their assigned actions

  7. Day-to-day management happens without IT involvement or constant enhancements. Solutions without unnecessary complexity, from idea and analysis to results.

Assess where AI can deliver impact in your process

We will study your processes and propose a ready-to-use implementation plan

  1. We consult We discuss goals and tasks, define priorities, and set expected outcomes for the joint work

  2. We analyze your processes We study current processes and approaches, identify growth points, and determine which solution will deliver tangible results

  3. We plan the solution rollout We discuss goals and tasks, define priorities, and set expected outcomes for the joint work

  4. Launch and support We implement the solution, train your team and provide support so the solution delivers tangible value

Creatio implementation by practitioners, not theorists

We design processes in Creatio, configure roles and SLAs, and integrate CRM, portals, and notifications. We remove operational chaos and build a transparent process framework. 2-3 months - launch of a process MVP from analysis to production 40+ Creatio projects delivered in retail and development 60% fewer SLA errors thanks to automated control 100% process transparency for employees and managers Customer reviews

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