Omnichannel - one customer experience online and offline

Unify your website, stores, CRM, and POS into one customer journey with a shared cart, purchase history, and personal offers.

Our clients

Clients and partners

Pandora
Omnichannel for online and offline sales
Askona
FIX PRICE
Snezhnaia Koroleva
Muztorg
TVOE
Greenway
Polaris
Lenta
International perfume and cosmetics brand
L'Etoile
Inventive Retail Group
Capital Group
FSK Group
SMLT
Tochno
Dogma
Sber City
FM Logistic
Danone
Relief Center
Saint-Gobain
Campari
Yandex
Omnichannel for online and offline sales
RAEC
EKF

We connect online channels, stores, CRM, and checkout systems. Customers get a unified cart, purchase history, and personalized offers in any channel - without gaps or duplicates. Omnichannel benefits for your business

Why omnichannel makes processes faster, simpler, and more reliable

  1. Channel integration We unite online and offline: website, application, retail, checkouts, CRM.

  2. All work as one system with shared data Unified customer experience

  3. One cart, purchase history, promotions, and points in any channel.

  4. Customer receives personalized and consistent service Loyalty growth

  5. Transitions between channels are seamless for the customer.

  6. Increased satisfaction, repeat purchases and average order value Instant launch of new locations

  7. Adding new channels or stores does not require logic changes - they are automatically included in the omnichannel architecture

Map out your integration landscape

Efficiency and growth in one solution

  1. The website, app, retail, POS, and CRM stop being separate systems and work with one customer and one set of data. The solution includes:

  2. We connect online and offline channels into a single environment with shared customer data

  3. We bring the cart, purchase history, promotions, and points together in a single profile available in any channel

  4. We build an architecture where a new store or channel can be added without reworking the logic. Business results:

  5. Customers move between channels without losing their cart, history, or status

  6. Personalized offers work equally well online and in the store

  7. Launching a new location does not turn into a separate integration project

We will study your processes and propose a ready-to-use implementation plan

We consult We discuss goals and tasks, define priorities, and set expected outcomes for the joint work

We analyze your processes We study current processes and approaches, identify growth points, and determine which solution will deliver tangible results

We plan the solution rollout, define scope, stages, and timelines, assign responsibilities, and agree on the criteria for success.

Launch and support We implement the solution, train your team and provide support so the solution delivers tangible value

Omnichannel delivered by practitioners, not theorists

We hide the channels: website, CRM, stores, and checkout systems tell the story of one customer. Shared cart, purchase history, personalization - everywhere 1 cart across all channels 20% conversion lift 1 interface for all channels 3-4 weeks to set up MVP Customer reviews

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