5 processes you can automate in the quality control department to stop firefighting

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.

Production errors tend to get pinned on the quality control department.

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.

So here is what happens: every side wants the best, but it ends in nitpicking and shifting the blame.

Every day QC specialists have to fill out and process many documents and keep hundreds of standards in mind.

Often this entire system runs on manual control.

That is why you have to double-check, jot things down on a slip of paper, then transfer them into the system and reconcile.

This work is large and invisible, which is why neighboring departments may feel that QA is mired in bureaucracy and deliberately slows down their processes. In this article, we explain how AI makes the quality control department's work more productive, increases process transparency, and helps achieve the desired results faster.

Imagine: a company sells crushed stone.

Managers follow scripts, but the conversion of calls into leads remains low.

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support. : KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.

Marina is tasked with re-listening to the calls and writing a report on each one.

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.

Because the day before, the manager had chewed out the subordinates, and that day they worked better than usual.

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support. : KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.

Solving the task will take two hours, plus another hour

Marina spends time reading the report, having coffee and forwarding the letter to her manager.

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.

For Oleg, everything runs smoothly: projects fly along, production does not screw up, clients are happy. For Kirill, on the contrary, there are constant surprises and slip-ups.

Both try hard, their experience is roughly equal, and it is not entirely clear where the catch is.

The answer turned out to be incredibly simple: both employees read the regulations, but only

A client asked how much it costs to produce and deliver promotional brochures from city A to city B.

According to the regulations, the manager must confirm the number of brochures, the client's city of residence, the preferred delivery method, and the deadlines.

Technical details are also needed: paper type, die-cutting and varnish coating.

Once the information is collected, an order is created.

Then down the chain: production → warehouse → logistics.

Kirill, the problem is that he is used to working the old-fashioned way: he writes information in a notebook, keeps some things in his head and passes the order to production verbally.

The print shop workers, naturally, immediately forget it all or interpret it their own way.

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.

Because his KPIs and reputation take the hit.

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.

This requires monitoring many work conversations and calls.

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support. : KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.

The manager receives a report on every call: a transcript and a summary.

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.

Most companies have regulations for every business process, from signing a contract with a supplier to going on leave. Of course, no one is urging you to memorize them — and why would you.

So the regulations sit quietly in the knowledge base until someone needs them.

You have to go somewhere, remember where the right information is, read it, and pick out the key points.

It's easier to ask the quality control department: they know everything, after all.

The circle closes. The QC department aims for order, so they answer everyone.

Time is spent, but the team gains no more awareness. And it never will, as long as the well-meaning QC staff keep answering colleagues at the expense of their own tasks.

To handle this situation, you can bring in an AI assistant.

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.

The system works as simply as any search engine.

KT.Team helps enterprise teams with AI, quality, control through discovery, architecture, implementation, integration and support.