AI agent for customer replies - fast, accurate communication

AI agent for customer service: automated replies, CRM and ERP integration, lower operator load, faster, higher-quality support.

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Our clients

Capital Group
FSK Group
SMLT
Tochno
Dogma
Sber City
FM Logistic
Danone
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The AI agent handles customer requests, answers questions, helps with orders, resolves routine inquiries, analyzes data, and works according to corporate rules. It reduces operator workload and increases response speed without losing service quality. Fast replies, accurate information, and work by your rules

Understanding company products and documents

The agent is trained on instructions, products, policies, and support replies. It understands your business specifics and responds accurately in your brand tone and by company rules.

Automation of most routine requests

The AI agent handles up to 70 percent of requests: order status, instructions, returns, warranty, delivery, payment, access, customer portal, company policy. This greatly reduces support workload.

Working across multiple channels without losing history

Website, chat, messengers, social media, customer portal, mobile app. The agent continues the conversation where the customer left off and routes only complex cases to an operator.

Integration with CRM, ERP, and service desk

The agent receives order, payment, and status data, creates requests and tickets, updates records, and logs communications. This reduces errors and improves SLA control.

Assess where AI can deliver impact in your process

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Efficiency and growth in one solution

  1. We implement an AI agent that understands your company’s products, processes, policies, and documents. It answers customers in chats, messengers, on the website, in the personal account, and generates accurate replies based on corporate data. The agent reduces workload on operators and improves SLA. The solution includes:

  2. Training the agent on the company knowledge base, instructions, and documents.

  3. Integrations with your CRM, ERP, service desk, customer portal, and API.

  4. Automation of common requests: status, payment, returns, instructions, delivery. Business benefits:

  5. Faster customer replies and higher support quality.

  6. Faster customer replies and higher support quality.

  7. Minimize errors and follow corporate policies. Simple solutions from idea and analysis to results.

We will study your processes and propose a ready-to-use implementation plan

  1. We consult We discuss goals and tasks, define priorities, and set expected outcomes for the joint work

  2. We analyze your processes We study current processes and approaches, identify growth points, and determine which solution will deliver tangible results

  3. We plan the solution rollout We discuss goals and tasks, define priorities, and set expected outcomes for the joint work

  4. Launch and support We implement the solution, train your team and provide support so the solution delivers tangible value

Faster replies, lower costs

AI agent increases support throughput and improves the customer experience. 70% automation of routine requests 50% lower operator workload 3x faster replies during peak periods 3 months average payback period Customer reviews

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