AI agent for customer replies - fast, accurate communication

AI agent for customer service automates replies, integrates with CRM and ERP, and reduces operator workload while improving support speed and quality.

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Our clients

Capital Group
FSK Group
SMLT
Tochno
Dogma
Sber City
FM Logistic
Danone
Relief Center
Pandora
AI Agent for Customer Support and Service
Saint-Gobain
Askona
FIX PRICE
Snezhnaia Koroleva
Muztorg
TVOE
Greenway
Polaris
Campari
Yandex
Lenta
International perfume and cosmetics brand
AI Agent for Customer Support and Service
RAEC
EKF
L'Etoile
Inventive Retail Group

The AI agent handles customer requests, answers questions, helps with orders, resolves routine inquiries, analyzes data, and works according to corporate rules. It reduces operator workload and increases response speed without losing service quality. Fast replies, accurate information, and work by your rules

Understanding company products and documents

The agent is trained on instructions, products, policies, and support replies. It understands your business specifics and responds accurately in your brand tone and by company rules.

Automation of most routine requests

The AI agent handles up to 70 percent of requests: order status, instructions, returns, warranty, delivery, payment, access, customer portal, company policy. This greatly reduces support workload.

Working across multiple channels without losing history

Website, chat, messengers, social media, customer portal, mobile app. The agent continues the conversation where the customer left off and routes only complex cases to an operator.

Integration with CRM, ERP, and service desk

The agent receives order, payment, and status data, creates requests and tickets, updates records, and logs communications. This reduces errors and improves SLA control.

Efficiency and growth in one solution

  1. We implement an AI agent that understands your company’s products, processes, policies, and documents. It answers customers in chats, messengers, on the website, in the personal account, and generates accurate replies based on corporate data. The agent reduces workload on operators and improves SLA. The solution includes:

  2. Training the agent on the company knowledge base, instructions, and documents.

  3. Integrations with your CRM, ERP, service desk, customer portal, and API.

  4. Automation of common requests: status, payment, returns, instructions, delivery. Business benefits:

  5. Faster customer replies and higher support quality.

  6. Faster customer replies and higher support quality.

  7. Minimize errors and follow corporate policies. Simple solutions from idea and analysis to results.

Assess where AI can deliver impact in your process

clients@kt.team Telegram @kt_team_it

We will study your processes and propose a ready-to-use implementation plan

  1. We consult We discuss goals and tasks, define priorities, and set expected outcomes for the joint work

  2. We analyze your processes We study current processes and approaches, identify growth points, and determine which solution will deliver tangible results

  3. We plan the solution rollout, define scope, stages, and timelines, assign responsibilities, and agree on the criteria for success.

  4. Launch and support We implement the solution, train your team and provide support so the solution delivers tangible value

Faster replies, lower costs

AI agent increases support throughput and improves the customer experience. 70% automation of routine requests 50% lower operator workload 3x faster replies during peak periods 3 months average payback period Customer reviews

FAQ

Frequently asked questions

What questions can the AI agent handle?

Order status, payment, delivery, returns, instructions, warranty, access to services, account portal, standard answers, and any requests covered by a policy or instruction.

Can the agent be trained on company rules?

Yes. The agent works strictly according to your policies and knowledge base, follows your company tone and approved scripts.

How does the AI agent connect to data?

Via the CRM, ERP, service desk, or customer portal API. It can fetch statuses, update records, create tickets, and submit requests.

Can the agent hand the conversation over to an operator?

Yes. Complex requests are automatically routed to a human agent. The agent passes along the full conversation history and resolution recommendations.

Who controls the quality of the agent's responses?

The support manager gets a control panel with quality, logs, errors, request topics, and model improvements.

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