Homebuyer portal - construction control and online customer communication

Buyer portal consolidates construction progress, documents, payments and notifications. Implemented with CRM, 1C and BI for CIS's leading developers.

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Our clients

Capital Group
FSK Group
SMLT
Tochno
Dogma
Sber City
FM Logistic
Danone
Relief Center
Pandora
Real Estate Buyer Portal: Turnkey Implementation
Saint-Gobain
Askona
FIX PRICE
Snezhnaia Koroleva
Muztorg
TVOE
Greenway
Polaris
Campari
Yandex
Lenta
International perfume and cosmetics brand
Real Estate Buyer Portal: Turnkey Implementation
RAEC
EKF
L'Etoile
Inventive Retail Group

  1. A buyer portal is a single window where buyers see construction progress, payment schedules and status, documents, photo reports and notifications, while developers gain transparent analytics and reduce customer service load. KT.Team implements the portal with CRM, 1C, and BI integration: property statuses pull automatically, and customer requests are routed—never lost in email.

  2. We built this for SberCity (property management) and one of CIS's top-3 developers.

  3. Below: portal features, interface, cases and how to request a custom estimate.

  4. The digital homebuyer portal integrates all client services—construction progress, payments, documents, notifications, and support.

  5. CRM and BI integration creates a transparent communication channel between developer and buyer. Transparency, automation and digital control of the customer journey.

Why a homebuyer portal is a key developer service tool

  1. Homebuyer Portal Features: The portal consolidates contract data, payment schedules, construction stages, photo reports, certificates, and notifications.

  2. The homebuyer sees the current status of their apartment in real time.

  3. Track construction stages for each apartment

  4. Integration with BIM and ERP makes it possible to show visual progress by building and floor. BI collects data on timelines, statuses, and the project's completion percentage.

  5. Notifications about construction progress and payments

  6. The homebuyer receives automatic notifications about phase readiness, new photos, commissioning dates, and required payments.

  7. This reduces manager workload. Integration with CRM and BI systems.

  8. The portal syncs with CRM and BI: customer, payment, timeline, and inquiry data updates automatically, creating full analytics across all properties.

Efficiency and growth in one solution

01

Most developers face overloaded customer service teams: homebuyers call to check construction status, delivery dates, and payments. We implement a digital client portal that handles these tasks automatically. Customers get up-to-date information, while the developer gains transparent analytics and reduced workload for staff. The solution includes:

02

Development of a portal with a full set of features for homebuyers.

03

Integration with CRM, accounting, BI, and construction control systems.

04

Configure notifications and construction progress visualization for each property. Business result: 24/7 access to information and documents for homebuyers.

05

Reduced support team workload and fewer status inquiry calls.

06

Increase trust and transparency in customer communications. Solutions without unnecessary complexity, from idea and analysis to results

Homebuyer Portal Capabilities

Six functions that eliminate support team routine work and make the homebuyer journey transparent.

Construction Progress

Completion percentage by building and floor, visual progress from BIM/ERP and handover timelines.

Payments

Payment schedule and status, reminders and 1C and accounting integration without manual reconciliation.

Documents

Contract, preliminary contract, acts and notifications available online with history and statuses.

Photo Reports

Regular construction photos for your property directly in the portal.

Support and Service Requests

Requests and claims are created in the portal, routed to CRM, and never lost in email.

Notifications

Automatic notifications about queue readiness, new photos, schedules and payments.

What the buyer portal looks like

Real Estate Buyer Portal: Turnkey ImplementationPortal window layout: left menu (My Property, Payments, Documents, Construction, Requests), center shows property card with readiness progress bar and contract status, tiles for payment schedule, photo report and notifications, right shows status feed by stage. Numbers are for demonstration. Personal account Buyer My Property Payments Documents Construction Requests Residential complex · building 3 · apt. 214 Property completion status 68% complete Contract: signed Schedule payments Photo report construction Notif- management Integration: CRM · 1C · BI Property and payment statuses update automatically Status feed Stage 3 · Date Payment · date Document · date Photo · Date
Interface diagram, demo data.

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Cases

Proven on developer projects

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Testimonials

Developer testimonial on working with KT.Team

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The KT.Team team is a mature development partner. The delivery process is very clearly organized, and the smooth collaboration within the engineering team deserves special mention. When the team sees that the development process needs fine-tuning, it does it. During discussions, the team digs into the essence of the tasks and seeks to understand the business context. The work is aimed not at formally fulfilling the specification but at solving the real problem. Thanks to strong engineering expertise and product thinking, the team can be trusted not only with implementation but also with the architecture of the entire system.

Real Estate Buyer Portal: Turnkey Implementation Vadim MizhenskyHead of Digital Product Development, FSK Group

FAQ

Frequently Asked Questions: Homebuyer Portal

What does the homebuyer see in the portal?

Construction progress and completion percentage, payment schedule and status, documents and certificates, construction photos, and notifications—all consolidated in one window and updated automatically.

How does the portal integrate with CRM and 1C?

The portal connects to CRM, 1C, and BI via an integration layer: property statuses, payments, and requests are synchronized across systems, so buyers and the customer team always see current data.

How long does implementation take?

We start with one process and roll out the portal iteratively—first core buyer features and integrations, then expansion. We provide a precise estimate for your setup after reviewing your processes.

Is this solution right for large developers?

Yes. We deliver enterprise projects with lean, strong teams and have worked with SberCity and one of CIS's top-3 developers—from property management to SSO and contractor service portals.

Related solutions for developers

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Request buyer portal assessment

We'll review your processes, system landscape and integrations, then show you how to roll out the portal iteratively for your buyers.

  • Process Analysis
  • Integrated with CRM, 1C, BI
  • Assessment and implementation plan
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