Automate intake and classification of requests, track SLA, and keep a full request history in the customer portal.
Our clients
The shared-equity buyer claims handling system automates intake, classification, and claims control. HelpDesk logs requests, tracks resolution deadlines, and prepares responses in line with the developer's regulations and Federal Law 214-FZ. HelpDesk, SLA, and a complete request history in one system
A unified HelpDesk service for shared owners
Requests are received through the customer portal, email, website, or phone.
All requests are automatically created in CRM and assigned by category and owner.
Request classification and prioritization
The system distinguishes defects, document requests, construction questions, and financial issues. BI analytics shows the number and trend of requests by type and property.
Response and execution deadlines are controlled automatically by SLA.
Managers receive alerts as deadlines approach, and BI shows metrics for processing time and request closure.
Online request history for shared owners In the customer portal, the client sees the full archive of requests, status updates, and comments.
After the request is closed, the client receives a notification and a copy of the response.
Without a digital service, requests get lost, deadlines are missed, and communication is handled manually. We build a HelpDesk system that unites all inquiry channels, logs defects and documents, monitors SLA, and creates a transparent history of interactions with each customer. The solution includes:
Implement a unified request service with automatic routing.
Classification of inquiries by type:
Track response and resolution times via BI and notifications. Business result:
Reduce lost requests and response time for claims.
Transparent task execution and SLA control for each request.
Increase shared owners' trust and reduce the load on the customer service team. Solutions without unnecessary complexity, from idea and analysis to results
We consult We discuss goals and tasks, define priorities, and set expected outcomes for the joint work
We analyze your processes We study current processes and approaches, identify growth points, and determine which solution will deliver tangible results
We plan the solution rollout We discuss goals and tasks, define priorities, and set expected outcomes for the joint work
Launch and support We implement the solution, train your team and provide support so the solution delivers tangible value
Implementing a HelpDesk system helps developers build a controlled request handling process and reduce operational risks. 60% shorter response time 80% fewer lost requests and duplicate responses 100% visibility into execution and interaction history 3x faster preparation of SLA and request-type analytics Customer reviews
