How to manage product delivery and reduce costs in retail

Digital delivery management solution with deadline, route, and SLA control. Cut logistics costs and improve order execution accuracy.

Our clients

Clients and partners

FM Logistic
Delivery management in retail — automation and control
Capital Group
FSK Group
SMLT
Tochno
Dogma
Sber City
Danone
Relief Center
Pandora
Delivery management in retail — automation and control
Saint-Gobain
Askona
FIX PRICE
Snezhnaia Koroleva
Muztorg
TVOE
Greenway
Polaris
Campari
Yandex
Lenta
International perfume and cosmetics brand
RAEC
EKF
L'Etoile
Inventive Retail Group

Route planning, vehicle loading, and in-transit order status in one flow. Delivery stops being a black box between the warehouse and the customer: you can see where the order is, who is carrying it, whether the promised date will be met, and how much the trip cost.

What the delivery process covers

Route planning

Routes are built automatically based on delivery windows, vehicle capacity, and order priority. The dispatcher handles exceptions instead of assembling trips from scratch every morning.

Order status in transit

Both the customer and the store manager can see where the order is right now. This removes most of the "when will it arrive" calls, the most expensive part of delivery support.

SLA monitoring

The promised date is compared with the actual date for each order. A breach is visible when it can still be fixed, not in a month-end report.

Route cost

Costs are captured by trip and route, not as a single fleet total. You can see which directions are unprofitable and where empty mileage eats into margin.

What delivery automation delivers

20%savings on transport and fuel
95%orders delivered on time
40%faster response to disruptions
2-3 hourstime to resolve deviations

Order journey: from picking to confirmation

Order -> trip -> delivery -> closure

Order source

Online store and POSorder, address, delivery window, fulfillment method
Accounting systemavailability, reserve, documents

Planning

Route assemblyorder grouping, capacity, delivery windows, priority
Vehicle assignmentOwn fleet or contractor, route rate

Execution

Driver and approute, statuses, proof of receipt
Clientnotifications, reschedule, refusal

Closure

Actual vs plandeadline, deviations, reasons
Carrier settlementroute cost, claims

Discuss your challenge with an architect

How we implement

  1. 01

    Calculate current delivery

    How many orders per route, the share of delays, the delivery cost per order, and how much time the dispatcher spends on planning. This is the baseline we compare against later.

  2. 02

    Define the rules

    Delivery windows, priorities, vehicle constraints, and zone limits. The rules must be explicit: otherwise automated planning will simply replicate one dispatcher’s logic and break when that person is on vacation.

  3. 03

    Connected to accounting

    Orders, inventory, and documents come from the accounting system, and proof of delivery is sent back. This is the engineering part and the main scope of work.

  4. 04

    Launch in one zone

    A pilot in one city or route with real volumes. The rules are refined using real exceptions, not on paper.

  5. 05

    Set up control

    A dashboard for SLA and trip cost, with deviation analysis as a regular process. Without this, the system returns to manual planning within six months.

KT.Team experience

Cases: delivery and last mile

Read all

Connect delivery services, choose fulfillment methods, and control timelines at the real volumes of online stores and manufacturers.

FAQ

Frequently asked questions

Can transport costs be reduced?

Yes, the system optimizes routes and loading, reducing fuel and logistics costs by up to 20-25%.

How do you monitor SLA compliance?

All orders are tracked online, contractor SLAs and KPIs are recorded automatically, and each trip can be broken down in detail.

Can it integrate with our current systems?

Yes, the solution connects to ERP, WMS, and CRM via API and works with your data in real time.

What should you do if delivery fails?

The system automatically notifies responsible teams, creates corrective routes, and enables fast response.

How long does deployment take?

The core module goes live in 4-6 weeks, then advanced features are added gradually.

Next step

Review your delivery process

We will review current routes, the share of late deliveries, and the cost of delivering an order, show where money is being lost, and propose a work plan.

  • Calculate order delivery cost
  • Identify unprofitable routes
  • Show gaps versus the accounting system
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