What is a store's assortment policy

What an assortment policy is, how it affects sales, inventory and profitability, and which mistakes are important to avoid.

  • What is an assortment policy? Defining the essence
  • Who works with assortment policy
  • Structural features and parameters
  • Saturation

Main text

  1. A company's assortment directly affects revenue, inventory turnover and customer satisfaction.

  2. It is important to decide which categories exactly will be featured in it and to understand when to expand them or, conversely, cut them back.

  3. A well-designed assortment policy helps avoid dead stock and shortages, optimize purchasing and improve profitability.

  4. A careless approach, on the other hand, risks leaving unwanted items piling up in warehouses and on shelves, while essential products are constantly in short supply. So, what is a store assortment policy (AP), and what principles should it follow? Let us take a closer look!

What is an assortment policy? Defining the essence

  1. Assortment policy is a strategic line of activity aimed at meeting demand as fully as possible, differentiating effectively from competitors and stabilizing profit.

  2. In essence, it is a set of tools and measures for managing and controlling the composition and quantity of products.

  3. The main goals set within assortment policy: - building an assortment that matches the target audience's expectations as precisely as possible in terms of product mix, price and quality; - timely detection of problems related to a mismatch between supply and demand; - optimizing product management in the warehouse and at points of sale.

  4. These goals also define the tasks to be accomplished within this area, such as modernizing production and improving product characteristics.

  5. The assortment policy also includes launching new product lines, optimizing the matrix for demand, and dropping underperforming SKUs.

Who works with assortment policy

Since the assortment policy should be shaped at the strategic planning stage, senior managers need to be involved in the task.

They should formulate primary and intermediate goals, analyze external and internal factors affecting the product range, and monitor results for the reporting period.

Specific tasks can be handled by: - the marketing department - its scope includes working with existing product lines, finding opportunities to expand the assortment, and monitoring results; - the procurement department - this unit handles planning and directly replenishing the item range, finding and working with suppliers, and other tasks; - a dedicated department that includes analysts and pricing specialists

and brand managers (the latter handle bringing new products to market).

In addition, logistics staff, product managers and other specialists may be involved in implementing the assortment policy.

Who handles such tasks largely depends on the structure of the specific organization, the scale of its operations, the presence of cross-regional branches and other nuances. For example, in a small hardware store the duties of implementing assortment policy usually fall on the procurement department. Supermarkets and large chains with many branches, like Snezhnaya Koroleva, have their own commercial department handling these matters.

Structural features and parameters

When building an assortment policy, it is important to understand which assortment types you will deal with. Classification is possible by such criteria as breadth, depth, saturation and specialization. Each item format has its own specifics, expressed in management methods, structuring principles and other nuances. Breadth This metric denotes the total number of product categories and subcategories. The larger it is, the greater the target-audience coverage and the stronger the company's competitive position.

For example, a supermarket's assortment is broader than a small grocery store's, so its footfall is usually higher. An online electronics store offers products for the widest possible segment of buyers, whereas a dealer of a specific smartphone brand has a target audience many times smaller. By breadth, an assortment can be simple or complex: the former includes a relatively small number of categories and items, the latter offers the customer a much wider choice. It can also be grouped or expanded.

In one case the item master consists of products similar in purpose and specifications; in the other it includes the widest possible range of diverse products. Examples of assortment types by breadth

SimpleComplexBy groupExtended
Neighborhood household goods minimarket (average of 300-500 items)Supermarket with many branches (10,000+ items)A bakery store (products are similar in how they are made)An audio equipment store (products differ by brand, purpose, design features, etc.)

Depth This parameter denotes the number of items within a single product category. It affects target-audience coverage, customer satisfaction and sales growth. The greater the depth, the wider the segment of customers you can offer the product they need.

By this criterion the assortment is divided into two types: - type-based - the category consists of similar products with comparable characteristics; - brand-based - products of different types, but manufactured by the same company or belonging to the same line. Examples of assortment types by depth

By speciesBy brand
A company producing all kinds of brick — wall brick, rough brick, decorative brick, ceramic brick with thermal insulation, etc.A Samsung electronics store — the catalog features only this brand's products, but includes everything the company makes (phones, headphones, cameras, smartwatches, TVs and much more)

Saturation This characteristic denotes the total number of all items in the assortment overall, taking into account breadth and depth. The more saturated the product range, the richer the choice offered to the customer, and therefore the higher the chance that a person will make a purchase in this particular store. It is important to remember that as saturation grows, so do the store's costs for purchasing, storage and logistics.

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Work stages

Developing and implementing an assortment policy is a challenging task that requires a step-by-step approach. The first actions take place during market analysis and business planning, while subsequent ones are needed throughout the store's entire lifecycle.

Formation

This covers a set of actions that result in creating the structure and filling the assortment. Key steps: -

Analysis

the market, future customers' needs, and their expectations regarding product characteristics, quality, price, additional features, and services; - identifying demand for product groups and individual items (using survey or interview methods); - building a product matrix by category, brand, price segment, novelty, seasonality, and other criteria.

Analysis Interim results must be assessed to understand whether the assortment as built matches the target audience's needs. Specialists study which products are in higher demand, which items failed to deliver the expected profit, and what share of items are new arrivals.

The research should also cover the following aspects: - how long the assembled catalog can satisfy customer needs before changes are required; - how well products complement each other and how many related items there are (for example, in a grocery store these could be snacks paired with alcoholic beverages); - payback periods (relevant when introducing a new product or expanding a line); - calculating the break-even point for individual items and product categories.

Management

This stage covers most of the lifetime of the developed assortment, right up until changes are made. The analysis reveals whether certain categories should be expanded, existing ones removed, pricing policy adjusted, or additional products or services introduced.

Assortment policy management may include the following actions: - creating new product groups or removing existing ones; - selecting new products to be purchased; - defining performance criteria for a product or product group; - developing optimization measures for a newly introduced product or the catalog as a whole; - maintaining quarterly and seasonal reports on demand, sales volume, and customer requests.

Assortment policy management may also include other procedures depending on the specific store. For example, in a supermarket chain with many branches across regions, procurement specialists or marketers may need to adjust the assortment in individual cities based on local demand.

Evaluation

The main task at this stage is monitoring and controlling the results of changes. Specialists determine how competitive and customer-satisfying the catalog turned out to be, which decisions brought more profit and which failed. For example, if a newly introduced product is not in demand due to an inflated price, the company can develop additional measures to stimulate its popularity - discounts, sales, promotions.

And if a new product becomes popular with a different target-audience segment, the decision may be made to reorient advertising to account for this factor.

How to make working with assortment policy more efficient and easier?

To minimize difficulties at every stage of the assortment policy lifecycle, you need not only experienced marketers, procurement managers, and logisticians, but also modern solutions, including technological ones. A number of operations can be automated, which reduces the risk of errors caused by inattention and speeds up data processing.

Such operations include: - collecting information on the current state of the assortment; - surveying users; - analyzing the market and pricing policy for individual products; - searching for the data needed to assess the prospects of expanding the catalog (for example, the number of manufacturers producing products with similar characteristics); - monitoring sales volume by category, individual product and the entire assortment.

Modern companies make active use of innovative solutions and technologies, including artificial intelligence. This can, for example, simplify the collection and analysis of the data needed to assess the competitiveness of the assembled catalog, product margins and other parameters.

Common mistakes

Both at the initial development stage and during the management of assortment policy, problems can arise from a company's wrong approach. Excess assortment. Often this happens not across all products but within a single category: for example, an office-supplies store carries several hundred nearly identical notebooks but only a dozen types of exercise books.

As a result, customers who need a small notebook get lost in such a huge selection, while those who need to buy school stationery for a child are very likely to find that the shelf does not have everything they need. Superficial analysis. This mistake can lead to a range of unpleasant consequences, from higher purchasing and storage costs to excess buildup of slow-moving stock.

For example, a specialist assessing the profitability of adding eco-cosmetics to a household goods store's catalog may forget about the limited shelf life or the fact that such products require specific storage conditions in the warehouse. Dependence on other participants in the retail chain. Not every store benefits from working with several suppliers at once: many settle on one option.

As a result, assortment changes are driven not by customer needs but by the dealer's decisions, who may decide to drop some items and introduce others. For example, if expensive fruit and vegetables start appearing in the store, shoppers used to more affordable products may choose a competitor that monitors and adjusts its own catalog. Lack of attention to factors that affect demand and profit.

For example, for food products this may be seasonality, for accessories - fashion trends, and for electronics - the popularity of a particular brand or product line.

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How to turn assortment policy into a manageable and profitable process

For assortment policy to drive profit growth rather than turn into manual routine, it must be built on accurate data. The problem is usually not the method: ABC/XYZ analysis, turnover calculation, and margin assessment all come down to the source. Figures are collected manually from several exports and become outdated before a decision can be made on them.

The minimum data set without which the matrix is estimated by guesswork.

  1. Unified item master. The same item under different codes in retail, on the website, and in procurement breaks both inventory turnover and ABC analysis: the product looks like several different ones and is not assigned correctly to any group.
  2. Stock levels across all locations and warehouses, together with the history of stockouts on the shelf. Without it, a sales drop for an item cannot be distinguished from lack of demand, so the item is removed from the matrix instead of fixing the supply issue.
  3. Actual cost and margin for each item, not the average markup for the category. Otherwise, the category looks profitable while half of the SKUs inside it are operating at a loss.
  4. Procurement cycle: lead times and supplier reliability for each item. These determine whether it is even possible to maintain the assortment depth defined by the matrix.

The first three items belong in the accounting system, not in a marketer's reports: as long as the item master is not normalized and stock and cost are collected manually, any analytics dashboard shows carefully calculated falsehoods. So the usual order is this: first an accounting layer with a correct item master, prices, stock, and exchanges with sales channels, and only then data transfer into BI for analysis of demand, turnover, and margin.

How such a setup works in a retail company and where data is most often lost - on the page 1C:Trade Management setup.

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