Track orders from request to delivery, sync warehouses and CRM, and reduce errors in processing and shipping.
Our clients
We bring orders from different channels, reservations, warehousing, and delivery into one manageable process. Employees see the status, exception reason, and next action.
Intake
Verification
Execution
Completion
| System | Responsibility | What it sends to others |
|---|---|---|
| CRM / B2B portal | Customer, agreements, and contact channel | Request and agreed terms |
| OMS | Order status and fulfillment rules | Reservation, tasks, substitutions, cancellations, and status |
| ERP / 1C | Accounting, pricing, and settlements | Documents, payment, and stock available under the rules |
| WMS / Warehouse | Actual picking and shipment | Received, picked, shipped; discrepancies |
| Delivery | Shipment tracking | Delivery, rejection, and return events |
Rules determine partial deliveries, rescheduling, or substitutions. The assigned owner approves changes to the terms; the history remains with the order.
We link events to the order ID, check for duplicates, and control retries after an error.
We define stage-level SLAs, status update frequency, and notification routes. Employees see the reason and next step.
We document the sales channel, warehouse, reservation rules, and typical exceptions.
We use the capabilities of existing systems or an international platform such as Odoo. We check modules, licenses, and compatibility.
We agree on data owners and exchange rules; verify substitutions, cancellations, partial deliveries, and integration unavailability.
We compare effort and errors with the baseline. We hand over application code, configurations, tests, and the update procedure.
For OMS, we use ready-made order and reservation mechanisms and focus enhancements on your process rules. An example of this approach is Odoo implementation. We finalize the platform edition and licensing terms during the project.
AI can help analyze non-standard requests and explain deviations. Changes to reservations, terms, or shipments are made through authorized operations; approvals, expenses, and the place of execution are defined in the corporate AI platform.
Cases
FAQ
CRM manages the customer and the deal, while the warehouse system handles operations inside the warehouse. OMS is responsible for the order itself throughout the entire journey: intake from any channel, reservation, substitutions, partial deliveries, cancellations, and status through delivery. It connects the website, warehouses, couriers, and CRM into one flow, so the order has a single end-to-end status instead of multiple versions of the truth.
We first assess the capabilities of existing systems and integrations. OMS can operate across the existing landscape: the website, marketplaces, POS, mobile apps, warehouse, and CRM connect through integrations, while orders converge into a single flow. The goal is to eliminate fragmented processes and data discrepancies between channels, not replace systems that already work.
The system shows delivery, warehouse, and payment deviations at an agreed update frequency. This provides time to intervene and resolve issues before the customer sees a missed deadline.
Order fulfillment logic: reservations, substitutions, cancellations, and partial deliveries. We check these operations first because they require agreed rules for reservations and exception handling.
First we discuss goals, priorities, and the expected outcome, then we study the current processes and determine which solution will deliver a meaningful effect. After that, we plan the implementation, launch the system, train the team, and support it in operation.
Show us a typical order and one complex case: a partial delivery, cancellation, or stock shortage. We will identify manual work points, system boundaries, and criteria for the initial launch.
Discuss order processingVerification date: 15.09.2026
